What is a Pre-Order?
A 'pre-order' item is an item where you have the opportunity to purchase in preview from either a new collection or a limited/sold-out edition.
It refers to products that are still in production when ordered and not immediately available in our warehouse.
Once you run checkout, it is important to verify whether the product is in pre-order or not. Delivery times will usually vary for pre-order products.
What are the advantages of buying a pre-order item?
The primary advantage of purchasing an item in pre-order, is that you can guarantee the availability of the product you desire (in the size that you want) without risking the chance that it runs out as soon as it is available in our warehouse.
That said, requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
How long will it take to ship out my pre-order?
Waiting times vary from product to product. On average, the estimated waiting time (which includes product and delivery time) is of 4 - 5 weeks (or 25 working days) from the date of purchase of the pre-order item. Once that the item is available in our warehouse, your order will be dispatched within one - two days.
Please bear in mind, if you placed an order containing multiple products where one of the products is a pre order item, the entire order will be on hold and dispatched at once.
That said, do feel free to reach out to us in this circumstance and we can see what we can do to expedite your order / deliver available items first.
Can there be delays?
The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
Can I combine available and pre-order items?
Absolutely yes! You can:
- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.
- Contact our Customer Care for further information on pre-order products.
Can I cancel a pre-order item?
Yes you can, just keep in mind that pre-orders may be only canceled within twenty four (24) hours from the time of purchase. We do not allow cancellation after the 24 hour cut off.
If you have changed your mind about the product purchased in pre-order within 24 hours, you can cancel the item from your order by contacting our Customer Care team.
Can I amend my order?
We allow amendments to a pre-ordered product for up to a period of 2-3 working days from the time of purchase. This includes change of products, change of size or number of products.